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A young and dynamic individual with proven project and people management skills, 20 years of experience and Senior Leadership experience in Customer Service / Operations / Software Development with challenging work demands. Delivered significant gains to bottom line by negotiating Liquidated Damages. 7+ years in customer facing role as R&D Customer Leader and Technical Support Leader. 12 years in People Management of Software Development, System Test and Software Support (9 years in Senior Leadership role). 4+ years as a Senior Software Architect (Rational Rose, UML). 4 years in Software/Systems Engineering and Software Quality. 3 years in fast paced startups. Experienced in Wireline and Wireless technologies. Managed complex projects involving multiple sites. Directly managed an offshore development team in India for 2 years.
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