Ask Questions: Guide for Change Agents

Questions are your most powerful tool. When you make demands, people are defensive and come up with reasons to reject them. This strengthens their position in their own minds and with their supporters. When you present facts, people who disagree with you come up with alternative facts or questions for you, putting the ball back in your court. 

But when you ask a question respectfully, it prompts people to answer and think more deeply. A good question can niggle away, creating doubt from inside their head. Keep asking and find fresh ways to put your question until you get an answer that moves your cause forward until you get the action needed.

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